Herschel Sucks Customer Reviews and Feedback
Herschel Supply Co. is a Canadian company selling hipster retro backpacks and accessories.The company was founded by Lyndon and Jamie Cormack in 2009 and is based in Vancouver, British Columbia.
Neetu shares her disappointing experience on sitejabber.com, "Do NOT buy anything online from Herschel! Upon arrival thier products are garbage. The quality is horrible! Please save your money! They advertise thier dollar store quality products as high quality. I bought a $75 bag and when it arrived it was total crap! I paid $9.94 for delivery and when i wanted to return it, I was imformed that i would be responsible for shippin?! It cost me $21 to return thier bag to them! I am bascially out $30 and i have nothing to show for it! What a rotter of company, i will NEVER EVER EVER buy from this fraudulant company again."
Former Employee - Anonymous Employee says"- Sexism and Bullying, I was the third person in my role in a year. - Boys club - confident woman? You’ll be ostracized. When I confronted the issues with those involved I was essentially told I totally misunderstood what happened, gaslighting in a professional environment. - There are people here who think they are vastly experienced/talented and have little to no experience outside the company. They reject new ideas, structure and will make you feel stupid for suggesting anything new that is inline with industry standards. This is due to them not knowing any of them. I’ve never worked at such an awful company. They will bully you, undermine you, tell you you’re wrong and that you don’t understand “the Herschel way” until you are broken down and miserable. Then there were lay offs due to covid and surprisingly the boys club was fine and I felt genuine relief at not having to work there anymore."
Former Employee - Office Facilities says"A lot of the staff were horrible to deal with"
Current Employee - Anonymous Employee says"There is so many things wrong on how this company operates but below are just a few: 1. Training is a joke with no structure what so ever. There was no training manual to reference cause it was all out to date. For me my trainer it depending on how stress she was that day for me to ask questions without getting talked down to & belittled or snapping. This seems to be accepted form of behavior cause the person has done the same to management and they don't do anything. 2. Understaffed: Which as causes employees to be overworked and have to put in a lot of overtime. 3. For the amount of work expected the pay does not match. 4. Lack of innovation on improving processes. Everything takes 10 times longer than it should. This could be a contributed to the fact no one in the department had been there longer than a year and just has accepted the inefficiencies."
Current Employee - Anonymous Employee says"Bunch of rowdy alcoholics hanging out on Friday after work. Holier than though hipster culture. Hard work is not acknowledged, if it is you are told you are too intense. Very two-faced environment that limits growth."
Former Employee - Anonymous Employee says"This is all fake culture with people getting more and more frustrated which, results in a very toxic environment. Some departments are more friendly than others but in general this work culture is about diminishing each others, people are young with no experience and get extremely bad compensation for their work. It is disrespectful at all levels. These days, a lot of people think looks are the most important thing, get real."
Current Employee - Anonymous Employee says"Some people work too hard, others do very little"
Former Employee - Senior Software Development Engineer says"It is a company of young people with little experience in typical business workflows. Plans are made and abandoned. There is no concept of having a project planning pipeline and no BAs or PMs who can negotiate priority and time between business and development. As a result, tasks were poorly planned and their completion fell to people on the frontlines even though the main issues were due to planning and (lack of) the sign-off/approval process. Upper management is a mixed bag. Upon hiring, my recruiter and I were repeatedly reassured that my pre-requisite of working from home several days a week would be respected, after an initial in-office onboarding period. However, I (and my team) faced repeated passive aggressive comments regarding my work schedule even when I was only wfh once a week. I also was criticized for working from home for medical reasons (concussion symptoms) despite having a doctors note. To me, this reflects a level of unprofessionalism that is not appropriate for this size of company."
Current Employee - Accountant says"The Finance team is poorly run! A couple unqualified people managing the team of more competent members. The environment in Finance is highly toxic but I can say the same about other teams too... Don't see myself committing much longer!"
Former Employee - Anonymous Employee says"Bit of a free for all. Every has the same title - but it's unclear what they do. People more interested in being seen, that people seeing the results of their work."
Current Employee - Anonymous Employee says"No parking, strict office hours, no formal structure for wage increases or bonus, not an inclusive work place - beware daily microaggressions, bad onboarding and training to learn how the company works and who to talk to, dog eat dog culture"
Office Facilities Coordinator (Former Employee) says"Very bad location to work in, no communication, terrible ownership of company. I made the biggest mistake of my life in starting work at Herschel.......one of those "too good to be true" situations.NoneOwnership, wages, benefits, terrible staff"
Ecommerce Manager (Former Employee) says"Herschel was a fun place to work with your friends. It's a great place to try everything and cut your teeth, unfortunatey definitely not the place for leadership training or advanced career training. Work here for a few years to get a varied amount of experience under your belt and then move somewhere where you can find growthfun atmostpherepoor understanding of corporate structure"
Showroom / Stockroom Clerk (Former Employee) says"Receive products from vendor deliveries and unload trucks at the loading dock. Update the product inventory as products are received and added to our inventor. Prepared shipping documents. Assist in physically moving incoming items to designated storage areas and supervise storage activities. Maintained logs of activities and completed work."
Retail + Fixture + Industrial Designer (Current Employee) says"Typical daily life will vary drastically pending on which department you are in and under which manager. Great to gain experience, but not for much further than that.social environmentmanagment can be very poor, very coatic company structure"